More About National Research Center, Inc.



National Research Center, Inc. (NRC) clients have used survey research to connect with their communities in innovative and actionable ways. These local governments and other public sector entities continue to trail-blaze for others serving citizens and creating resilient futures.  Over the last two decades, NRC has been proud to play a part in moving communities forward through survey research, and we love every opportunity to enjoy long-standing connections and to build new ones. In this NRC Q&A video, Survey Specialist Christian Phillips elaborates more on NRC, the people who work here and the people we serve.

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Our History

NRC was founded over 20 years ago by President Tom Miller and Vice President Michelle Kobayashi, and Director of Research Erin Caldwell was one of the very first staff members. Previously, the three of them had worked together for the City of Boulder, Colorado. Tom, Michelle and Erin recognized a need in local government to incorporate the voices of residents in decision-making in a scientifically valid and representative way. This guided NRC to partner with the International City County Management Association (ICMA) to develop our flagship benchmarking surveys, such as The National Citizen Survey™ (The NCS™).

What We Do

NRC provides survey assessment, research and evaluation services for local governments and other public sector clients. Our most well-known products are The National Citizen Survey™ (The NCS™), The National Employee Survey™ ( The NES™), The National Business Survey™ (The NBS™) and The Community Assessment Survey for Older Adults™ (CASOA™). With these national benchmarking surveys comes a vast and rich database of thousands of resident opinions from over 600 jurisdictions nationwide. Tapping into this database allows us to put client survey results into meaningful context. In addition to our benchmarking surveys, we administer customized specialty surveys, designed to fit the unique needs of individual clients. We also facilitate workshops, present to city councils and are published in journals, websites and books.

Our Expert Staff

NRC is petite in size, but mighty in national impact. Our first-rate staff of about 20 data scientists and researchers is equipped with extensive experience, insight into local government and expertise in survey methodology and analysis. Our staff stand firmly behind NRC’s mission of moving communities forward through survey research and empowering local governments to improve quality of life for their citizens.

Our Clients

Our clients range from small towns and villages to metropolitan districts, counties and large cities. They are also non-profit and public sector organizations, like transportation departments, school districts, parks and recreation, police agencies and others. Our clients serve communities of residents, older adults, businesses and employees. NRC understands the role of our clients in society and how much their stakeholders are counting on them.

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National Research Center, Inc. (NRC) is a leading full-service survey research and evaluation firm focusing on the information requirements of the public sector, including local governments, health care providers, foundations and non-profit organizations.  Visit our home on the Web at  Check out our media page for more news, tips and human-interest stories from NRC.

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