4 Government Website Must-haves in 2019

-Guest Article by Scott Field, Revize: The Government Website Experts 

Government and municipal websites tend to be behind the curve when it comes to features and usability. As we move into the New Year this needs to change but first, it must become a priority. Considering a redesign can be overwhelming and you may not know what to look for. Here are the top four things your website should have to keep up during 2019: 

 Government Websites

 

1. Mobile-First

If your website design is not mobile-first, you are neglecting a huge percentage of your audience. More than 50% of internet access comes from mobile devices and this is only going to increase over time. Mobile-first designs help attract a younger audience and simplify things for the older generation. Moreover, as millennials have become the largest demographic in the United States, designing with mobile in mind will help to better connect with them. Surveys show that if you want to connect with the new generation you should be thinking mobile-first. Designing for mobile means your site should be fast, simple, and easy to use. This is the first step in creating an engaging website for your community. 

 

2. ADACompliance 

ADA compliance is a hot topic and has many local governments on high alert. However, making your website ADA compliant is not as daunting as it seems and it helps those with disabilities feel included when they visit your site. Over the course of 2018, there has been a 30% increase, bringing the total number to over 10,000 lawsuits against non-ADA-compliant websites, and this is only the beginning. Attorneys are exploiting those that are non-compliant and using this to demand monetary settlements that well exceed the cost to become compliant. Do not let this happen to you and your community. 

 

3. Security

Government website hacking effects nearly 45% on a daily basis, and this is just what they are aware of now. Local governments sometimes do not take the threat of attack as serious it has become today. HTTPS and firewalls should be standard whenever you are setting up or redesigning your website. Cybersecurity can be a very difficult and technical subject that does not make much sense to your average government employee. A reputable provider can provide the security to give you the peace of mind that your community is safe from cyber-attacks.  

 

4. Modern Design

So your website works on mobile devices, is ADA compliant, and secure; now what? Maybe the most important aspect of your website is the overall design. Although it may not be necessary to have a functioning site, in the eyes of the end user, the design is how they will judge you. Design trends point to a simple, clean, and easy to use website. Using video backgroundsmega-menus, and news centers are just a few things you can do to make your website beautiful.  

 

These are just some of the things your website must have to be successful in 2019. Remember there are many aspects when it comes to your website design that you have to consider. As we begin the year 2019, if your website is not up to date, this should be at the top of your list of things to do this year. When choosing a company to build your new website, go with one with years of experience, secure hosting, and an easy to operate content management system (CMS), to list a few, like Revize: The Government Website Experts 

 


About the Author 

Scott M. Field is a United States Army veteran and Marketing Specialist. After serving in the military, Scott went on to study business in San Francisco. After college, Scott worked in the technology industry conducting marketing, advertising, and business development. Currently, Scott works for Revize: The Government Website Experts as their marketing specialist.

 

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Top Ten Articles 2018_New Year City_shutterstock

National Research Center's Top Ten Articles of 2018

-By Keifer Johnson-

It has been a great year to work with local governments across the country. Looking back, there is a lot to appreciate and a lot to learn. In 2018, National Research Center, Inc. (NRC) wrote about leadership, communities and outstanding contributions to the local government field. Now, we are glad to share favorite stories and lessons from thought-leaders, best practices and insights from residents. We feel honored to have spent the past twelve months celebrating professional achievements, women in leadership roles, civic engagement innovations and the science of survey research.

'Tis the season to count down the ten most popular articles published throughout 2018.  Thanks for a great year and follow along to see what stories readers enjoyed most!

1. Announcing the Premiere Leadership Trailblazer Award

Top Ten Articles 2018_Trailblazer Award

The League of Women in Government (LWG) and National Research Center, Inc. (NRC) are proud to announce the inaugural Leadership Trailblazer Award. This award recognizes an accomplished leader in the local government profession who has championed and inspired other women to achieve as well. “There are so many women in local government who are leading their organizations and their colleagues with courage and distinction. We wanted a way to acknowledge their efforts,” said Ashley Jacobs, President of the League. “We hope the award will not only spotlight the nominees and winner, but also honor the valuable work of all women in our profession… 

 

2. The Winners and Finalists of the 2018 Voice of the People Awards

Top Ten Articles 2018_Map of Voice of the People Winning Cities

National Resource Center, Inc. (NRC), in collaboration with the International City/County Management Association (ICMA), is proud to announce the Winners and Finalists of the 2018 Voice of the People (VOP) Awards. These awards are given to top performing local governments that received the highest or most improved ratings from residents on The National Citizen Survey (The NCS) and took the best actions to benefit their communities. “I’m proud of each and every one of the Winners and Finalists,” said NRC’s Damema Mann, principal researcher for The National Citizen Survey. Mann has managed hundreds of community surveys for well over a decade. “These cities, towns and counties have affected the lives of their residents in a profound way. The survey results prove that dedication to the community directly impacts day-to-day quality of life…

 

3. Women in Police Leadership Tell Their Stories

Top Ten Articles 2018_Women in Police Leadership multiple photos

National Research Center, Inc. (NRC) has joined the efforts of the Bureau of Justice Assistance (BJA) Executive Session on Police Leadership (ESPL), the St. Petersburg College Center for Public Safety Innovation and the League of Women in Government (LWG) to examine diversity and inclusion in law enforcement. In this video series, NRC interviews accomplished women in positions of leadership. They describe their career paths and challenges they’ve overcome. They explain how gender inclusivity advances the profession of policing overall. And they offer advice for those looking to start or further a career in law enforcement...

 

4. Gathering the Opinions of Hard-to-Reach Residents

Top Ten Articles 2018_Gathering opinions of hard-to-reach residents, two people speaking_Image by Bryan Aspen. Unsplash. CC0.

What is the number one question local leaders ask before they embark on a community survey? It’s this: how can we feel confident that the survey sample truly represents our entire adult population? The answer is one that every local government wants to know and should ask about. Statistics prove that relatively small samples of residents selected at random create a group that reasonably reflects everyone – within a known range of uncertainty. However leaders of diverse communities often worry about receiving participation from their less engaged demographics. Whether collecting data by mail, phone or web, survey researchers these days have discovered that just about everyone is part of the “hard to reach” public. But the hardest to reach populations tend to be lower income residents, youth, undocumented residents, racial and ethnic minorities and folks whose first language is not English. Encouraging these residents to respond to a survey from the City can be resource intensive, and without a robust effort, ineffective...

 

5. How to Transform the Local Government Workplace Culture

Top Ten Articles 2018_nick kittle and coffee_transform local gov workplace culture

Local government employees do better with mentorship and support. But how do you inspire a sense of leadership within each employee? And what effect does this have on workplace culture? In this Coffee Break Webinar, an interview with government innovation guru Nick Kittle reveals how to transform your employees into trainers, increasing their impact on the spot. Kittle is the former Chief Innovation Officer for Adams County, Colorado where he won Alliance for Innovation’s (AFI) Outstanding Achievement in Local Government Award. After over 15 years’ experience in government, he now works with jurisdictions across the country as a coach with Cartegraph. Kittle is also the author of the best-selling book “Sustainovation,” the definitive guide on municipal innovation...

 

6. Top Ten Common Community Survey Mistakes to Avoid

Top Ten Articles 2018_Common Mistakes on Community Surveys, Kid with face in hands

Your local government organization has decided to conduct a community survey. Decision-makers, stakeholders and residents are all eager to see the results that will be used to improve quality of life in the City or Town. Taking positive action on survey results is the ultimate goal. But many municipalities struggle to incorporate their data with master plans moving forward. With plenty of interest in evidence-based decision-making, how can this be? Local governments need survey results that are representative and reliable. When data never hatch into action, the fault often lies with the process itself. A cracked survey process can hurt response rates, yield inaccurate data and hinder the usefulness of those results...

 

7. “Fruit Fights” and Other Funny Survey Responses

Top Ten Articles 2018_Funny Verbatims_1_Funny Survey Responses

Local governments often use community surveys to better understand what residents think of their city or town. Sometimes, a topic calls for an open-ended question or two. For NRC survey researchers who review, analyze and present the results, these types of questions can yield a few laughs when residents show their sense of humor. When asked for ideas on improving green-space, some residents get quite creative. One resident asked for a greater variety of plants. “The City should include fruit trees and bushes in the parks. Enough so that people don’t fight [over] the fruit...

 

8. Palo Alto’s Secret to Making Survey Data Actionable

Top Ten Articles 2018_Palo Alto Survey Report Strategy, survey reports_Sign of palo alto

A good recipe requires quality ingredients. But why buy ingredients for a recipe and never use them? If there is one rule of gathering survey data for your municipality, it would be to take action on that data. Harriet Richardson, The City Auditor of Palo Alto, CA, understands that concept very well. She came into her role as a city auditor in 2014 and saw a decade’s worth of survey data. Palo Alto has conducted The National Citizen SurveyTM (The NCSTM) with National Research Center, Inc. (NRC) every year since 2003.  Richardson realized how overwhelming the amount of data could be for city leaders, so she began producing executive summaries to tell the story of the survey data in a clear and concise way...

 

9. The 2018 ICMA Conference Made Me Laugh, Cry and Journal My Favorite Moments

Top Ten Articles 2018_2018 ICMA Conference Made Me Laugh Cry

It’s crazy to think that the Annual International City/County Management Association (ICMA) Conference has run 104 years!  I’ve represented National Research Center, Inc. (NRC), ICMA strategic partner, at the last four conferences. And I must say that 2018’s big event in the City of Baltimore was one of my all-time favorites. In fact, ICMA reports it was their third biggest conference ever, hosting 3,413 human beings. No wonder this year’s conference was one of the best!  The crab cakes, for one thing, were delicious and plentiful in the charmed city.  But more earnestly, the content of this conference – the keynotes, the workshops and sessions, the networking – really made me feel inspired by and connected to the local government profession.  And I go to a lot of conferences, so that’s sayin somethin...

 

10. Evidence Schmevidence: Why Leaders Reject Science-Based Decisions and What to do About it

Top Ten Articles 2018_Evidence Schmevidence_CC0

Whether you believe the claims or not, newspapers and the Internet are filled with regret about the putative disregard of facts by the President of the United States. Nevertheless, defenders and opponents of the President’s style agree that truth should be the foundation of good decisions; it’s just a matter of finding the truth amid claims of opposing sides. Even under today’s fog of so called “fake news,” Americans – and Western societies in general – remain immersed in the ethos of rationality. Those of us in public management, or serving as advisors to managers, are not different. We have the drive written into our chromosomes to seek evidence-based decisions. It’s even true at home where we’d like our partners to be rational. It’s true in sport where rules define the unambiguous evidence required, for example, to call an Out. In schools, test scores convert to grades...

 

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Winter Survey Poetry 2018

The Voice of the People Must Reign

-By Tom Miller-

Winter Survey Poetry 2018_microphone with santa hat_Shutterstock

The voice of the people must reign.
We tell if they laud or complain.
The right question evokes,
A straight answer from folks
Whose engagement requires little strain.

Working the lane of statistics
Is like being on Wall Street where "vix" is.

The measure of spread
Whether in black or in red
Our numbers help dodge all the ditches.

Don't fear a voters' revolt.
Just ask them, listen and note,
What your residents think,
Wrought in respondents' ink,
Giving findings you always should quote.

And finally, just 'cause you listen,
It doesn't follow your star's going to glisten.
You have to act bold to do
What they have told you
To advance your city's condition.


Colorful Surveys Haiku

-By Angelica Wedell-

Winter Survey Poetry 2018_Colorful Tree ornaments for Survey Haikus_pixabay_CC0

Colorful surveys
Responses glitter awake
Heralding wishes

Listen with purpose
Consider with openness
Decide with data

Local government
Serving your community
Thank you for your work


When Discerning the Voice of the People

-By Paul Parker-

Winter Survey Poetry 2018_Ice bubble for voice of the people poem_unsplash_CC0

When discerning the voice of the people
To the data we often defer
We distill the collected statistics
To find out what people prefer

We deliver results to civic leaders
To help them make decisions
From mundane monthly money stuff
To long term lofty visions

And in the end, if we’ve done well
We can stand beside them
Knowing that we’ve done our part
To illuminate and guide them


NRC

-By Ann Michelle Hill-

Winter Survey Poetry 2018_Frosted berries and tree limb for NRC Inc poem_unsplash_CC0

Nice Reality Charts
Number one Review of Citizens
Navigates Royal Changes
Numbers Read and Compared
Never Really Closed
Nothing Really Compares
National Research Center


Get on the Same Page

-By Sonya Wytinck-

Winter Survey Poetry 2018_Pages of text for community engagement poem_unsplash_CC0

Get on the same page
With your community engage
Random sample!
The feedback’s ample!
You will seem the sage!


HoliData Driven

-By Keifer Johnson-

Winter Survey Poetry 2018_Holiday snowflakes for data driven poem_unsplash_CC0

Concepts disentangled
Illuminating unequivocal computation
Refer to data.

Logic position assumed
Inordinate coordinates for poignant choices
as if economic literacy were a concept you read.
Let loose by line the concrete favor
The billowing mischief now held as a kite
Guided through gusts, separation,
Congregation by means undeniable
Data

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Year-end savings on community surveys with Angelica and Damema

Are There Holiday Savings for New-Year Community Surveys? [Video]

-NRC Q&A-

It’s that time of year for giving to our loved ones and our communities. We know municipal leaders work hard year-round to give your residents a great quality of life. And to further that goal, many of you’ve asked about holiday savings for your next community survey. What is National Research Center, Inc. (NRC) giving local governments this season? Senior Survey Associate Damema Mann and Marketing Director Angelica Wedell share in the gift-giving and describe NRC’s year-end savings offer on The National Citizen SurveyTM (The NCSTM).

Lock-in Lower Pricing on Your Next Community Survey

The good news is, if you conduct The NCS within the first quarter of the new-year, you can enroll now to lock-in lower pricing, with the 10 percent discount guaranteed.

We are committed to providing top-quality survey research services and scientific results at competitive prices.  So, to keep up with rising costs of business, NRC survey pricing will increase in 2019. But we want to take this opportunity to extend the lower, 2018 pricing and specs to you.

To take advantage of this costs savings for your next community survey, enroll in The National Citizen Survey and submit initial payment by December 28, 2018. Your survey must be completed before April 1, 2019.

What is The National Citizen Survey?

The NCS is a national community survey that provides insight into community livability and government performance from your residents’ perspectives. As a benchmarking survey, it comes with comparison data that give your results meaningful context. The NCS is an enterprise of NRC and the International City/County Management Association (ICMA), and has been conducted in over 500 jurisdictions across the U.S.

This year-end pricing on The NCS is a sweet savings, and we look forward to working with you in the new-year. Happy Holidays from NRC!

 

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2019 Pricing for The National Citizen Survey

2019 Pricing for The National Citizen Survey

Join hundreds of other communities and capture a data-based picture of residents’ needs and perspectives with The National Citizen Survey™ (The NCS™).

The NCS Basic Service Includes:

Full report of results, plus multiple layers of reporting to meet the needs of different stakeholders

Responses weighted to reflect characteristics of your entire community

Benchmarking against more than 500 citizen survey results

Tracking of results and response rates by geographic area

Opt-in web survey included in addition to the scientific, random-sampled survey

Space reserved for custom questions specific to your jurisdiction, crafted with guidance from your NRC project manager

*Exclusive access to the NRC Playbook of Strategies

*Exclusive access to the NRC Resource Group

*Contact your Project Manager for access to the NRC Playbook of Strategies and NRC Resource Group.

Web Data Collection

$14,120$12,705 DISCOUNTED PRICE*
  • Sample size of 1,800 households included
  • Households contacted via mailed invitations using a random sample from a USPS address list

OPEN PARTICIPATION WEB DATA COLLECTION

all residents are eligible
$10,190$9,170 DISCOUNTED PRICE*
  • You promote participation
  • No random sampling
  • No mailings

Add-On Options

Full Price

Discounted Price*

Notes

Larger Sample Size

Varies

Varies

See below for example sample sizes

Reminder Postcard (4th Mailing)

Varies

Varies

See below for example sample sizes

Demographic Subgroup Comparison Report

$1,015

$910

Compare results by population demographics (age, sex, race/ethnicity, housing tenure and housing unit type)

Geographic Subgroup Comparison Report

$1,015

$910

Compare results by geographic area

Spanish

$1015

$910

Respondents can complete the survey online in Spanish

Custom Benchmark Comparisons

$1,210

$1,085

Benchmark results against communities meeting specific criteria

One Open-ended Question

$2,375

$2,135

Includes one open-ended question added to survey. Responses will be categorized and reported in a table under separate cover, accompanied by a complete list of verbatim responses.

In-person Presentation

$3,890

$3,500

Assumes location within 50 miles of int’l airport

Next Steps Workshop

$6,070

$5,460

Assumes location within 50 miles of int’l airport

Compare Prior Results

$2,260

$2,030

Compare current results to those of a previous survey (not The­ NCS)


Example Sample Sizes

Regular mailing (3 contacts)

Reminder postcard (4th contact)

Full Price Discounted Price Full Price Discounted Price
+0 (1,700 total) $1,075 $965
+400 (2,100 total) $1,880 $1,690 $1,275 $1,145
+800 (2,500 total) $3,310 $2,975 $1,470 $1,320
+1,200 (2,900 total) $4,735 $4,260 $1,670 $1,500
+1,600 (3,300 total) $6,165 $5,545 $1,865 $1,675

*Please note all prices are subject to change. Pricing assumes up to four geographic subareas; let us know if you need a custom quote for more subareas.

*Discount Eligibility*
You are eligible for a 10% discount on The NCS, The NES, The NBS or CASOA if you:
 Have conducted any of these surveys in the past  Are an ICMA member
 Are an NLC member  Are an Association of Government Accountants member

Not sure if you’re eligible?

Contact Us

CANCELLATION POLICY

We will withhold an administrative fee of $700 from any refund for a cancellation before hours/costs are expended; once the project work has begun and money has been spent (hours or hard costs), we’re unable to make a refund.


Why Local Governments Should Survey Residents

https://n-r-c.wistia.com/medias/09iq70p9gy?embedType=async&videoFoam=true&videoWidth=640


2019 Pricing for The National Business Survey

2019 Pricing for The National Business Survey (The NBS)

Understand the needs of the business community to establish or preserve a thriving local economy with The National Business Survey™ (The NBS™).

The NBS Basic Service Includes:

Customization of a comprehensive survey of businesses in your community

Mailed recruitment with online data collection

Detailed report of results

Comparisons to The NCS (if available)

*Exclusive access to the NRC Playbook of Strategies

*Exclusive access to the NRC Resource Group

*Contact your Project Manager for access to the NRC Playbook of Strategies and NRC Resource Group.


Add-On Options

Full Price

Discounted Price*

Notes

Geographic Subgroup Comparison Report

$630

$555

Compare results by area (e.g., district, ward, quadrant)

Demographic Subgroup Comparison Report

$630

$555

Compare results by demographic questions (e.g., industry, revenue, size)

On-site Presentation of Survey Results

$3,975

$3,570

NRC staff will present the survey results to staff Council, Boards or other appropriate groups

Mailed Surveys (4,000 Surveys)

$8,385

$7,545

Businesses are mailed a hard copy of the survey to complete and return via USPS


*Discount Eligibility*

You are eligible for a 10% discount on The NCS, The NES, The NBS or CASOA if you:
 Have conducted any of these surveys in the past  Are an ICMA member
 Are an NLC member  Are an Association of Government Accountants member  Are a DCI member

Not sure if you’re eligible?

Contact Us

CANCELLATION POLICY

We will withhold an administrative fee of $700 from any refund for a cancellation before hours/costs are expended; once the project work has begun and money has been spent (hours or hard costs), we’re unable to make a refund.


Infographic: Rating the Overall Business Environment in the U.S.

How does your business community measure up?


2019 Pricing for The National Employee Survey

2019 Pricing for The National Employee Survey (The NES)

Get a clear and accurate picture of the employee climate to ensure job satisfaction, engagement and plan for the future with The National Employee Survey™ (The NES™).

The NES Basic Service Includes:

Customization of a comprehensive survey of employees that covers 10 dimensions of the employee experience

Online data collection

Detailed report of results

Benchmarking against results from other local government employees

*Exclusive access to the NRC Playbook of Strategies

*Exclusive access to the NRC Resource Group

*Contact your Project Manager for access to the NRC Playbook of Strategies and NRC Resource Group.


Add-On Options

Full Price

Discounted Price*

Notes

Prenotification Postcard

Varies

Varies

A prenotification postcard is mailed to all employees’ home addresses (or include a postcard in their paycheck) notifying them of the survey. See below for example pricing

Spanish Translation

$1,250

$1,125

Employees will have the option to complete the online survey in English or Spanish

Employment Information Subgroup Comparison Report

$1,075

$950

Compare results by employment information (e.g., department/unit, exemption status and shift)

Demographic Subgroup Comparison Report

$1,075

$950

Compare results by demographic questions (e.g., race, gender, age and length of employment)

Business Unit/Department Report

$1,400

$1,250

The Business Unit Report includes data for a single business unit/department (e.g., Public Works), and then presents two sets of comparisons: results from 1) all other employees (excluding those in that particular business unit) and 2) the organization as a whole (including those in that particular business unit)

Microsoft® PowerPoint Presentation Materials of Survey Results

$1,325

$1,175

NRC will prepare a slideshow so you can present results to your staff

On-site Presentation of Survey Results

$4,850

$4,350

Senior NRC staff will present the survey results to staff, Council, Boards or other appropriate groups.

“Putting Your Results to Use” Workshop Led by NRC Staff

$7,950

$7,150

An NRC professional will travel to your organization to facilitate the use of your data from The NES with two key groups – frontline staff and executive/management staff. Each discussion lasts 1-2 hours, gathers input on key focus areas and establishes a plan for action.


Example Increase Sample Sizes

Full Price Discounted Price*
Postcards mailed to up to 200 employees $500 $450
Postcards mailed to up to 500 employees $650 $575
Postcards mailed to up to 1,000 employees $900 $800
Postcards mailed to up to 2,500 employees $1,700 $1,525
Postcards mailed to up to 5,000 employees $3,050 $2,725

*Please note all prices are subject to change.

*Discount Eligibility*

You are eligible for a 10% discount on The NCS, The NES, The NBS or CASOA if you:
 Have conducted any of these surveys in the past  Are an ICMA member
 Are an NLC member  Are an Association of Government Accountants member

Not sure if you’re eligible?

Contact Us

CANCELLATION POLICY

We will withhold an administrative fee of $700 from any refund for a cancellation before hours/costs are expended; once the project work has begun and money has been spent (hours or hard costs), we’re unable to make a refund.


Top Ten Things You Should Know About Employee Surveys

https://n-r-c.wistia.com/medias/p57x4bda1l?embedType=async&videoFoam=true&videoWidth=640


gifts-year-end savings on The NCS

Year-end Savings on The National Citizen Survey

Year-End Savings

Lock-in lower pricing on The National Citizen Survey (The NCS) when you enroll by December 28th.

 

gifts-year-end savings on The NCS

000 days 00 hours 00 minutes 00 seconds


Year-End Savings on Your Next Survey

National Research Center, Inc. (NRC) is offering a special year-end savings for local governments planning to survey the community early in the new year. In 2019, our surveys will undergo a price increase so we can continue providing top-quality research, scientific results and customer service at competitive costs.

We invite you to conduct The National Citizen Survey at the lower 2018 price, also with the 10% discount guaranteed.

Enroll and submit first payment before the end of the year (December 28, 2018) to lock-in the 2018 price and specs for a survey completed before April 1, 2019.

Enroll Now

The National Citizen Survey is a benchmarking, community survey that provides a comprehensive and accurate picture of resident perspectives on community quality, local government services, policies, and more. The NCS is conducted in hundreds of communities in nearly every U.S. state.

Learn More

Start Enrollment


2019 Pricing for the Community Assessment Survey for Older Adults

2019 Pricing for The Community Assessment Survey for Older Adults (CASOA)

Learn directly from the residents themselves how to best accommodate the needs of older adults in your community with the Community Assessment Survey for Older Adults™ (CASOA™).

CASOA Basic Service Includes:

Your organization’s name, logo and signatures on the survey cover letter and mailing materials

A representative sample of 1,400 older adults in your area

Management of all aspects of data collection and analysis by NRC professionals

A full report highlighting more than 20 areas of community strengths and weaknesses, and indicating the most prevalent needs of advanced aged adults in your area

A convenient option for older adults to complete the survey online

Benchmarks of key results compared to more than 35,000 older adults in nearly 200 communities across the nation

*Exclusive access to the NRC Playbook of Strategies

*Exclusive access to the NRC Resource Group

*Contact your Project Manager for access to the NRC Playbook of Strategies and NRC Resource Group.


Add-On Options

Full Price

Discounted Price*

Notes

Spanish Translation

$1,725

$1,545

Survey translated into Spanish. The cover letter for your survey includes phone number at your organization for respondents to call and request Spanish survey. Spanish survey packets will be delivered to you for distribution to requestors.

Geographic Crosstabulations

$1,005

$900

Subgroup comparisons by geographic area (e.g., county, district, etc.) for the evaluative questions on the survey (questions 1 through 14) will be provided in a separate report. The geographic areas will need to be determined when we create the sample, well before the survey mailing. You will receive an additional worksheet to complete if you select this option.

Demographic Crosstabulations

$1,005

$900

Subgroup comparisons will be provided in a separate report for four demographic questions by the evaluative questions on the survey (questions 1 through 14). You will receive an additional worksheet to complete if you select this option.

Demographic Profile

$1,890

$1,695

Demographic profile of your current older adult population based on most recent Census or American Community Survey data.

Demographic Projections

$2,520

$2,265

Characteristics of older adults in the community based on population projections provided by you. A recommended add-on if you find it useful to have estimates of anticipated need 5 and 10 years out.

Presentation of Results

$4,185

$3,765

Senior NRC staff will present key findings at a meeting of your choice. Recommended if it would be useful for you to have an independent researcher present finding. PowerPoint slideshow included for your use.

Comprehensive Stakeholder Package

$2,130

$1,905

Full range of presentation materials created for your staff to give a presentation of your CASOA results to stakeholders. A highlights/executive summary and a press release will be provided for distribution. Designed for the experienced presenter.

Increased Sample Size

Varies

Varies

Your project manager can provide increased sample size recommendations and help you get the right price for the larger number of surveys distributed.


*Discount Eligibility*

You are eligible for a 10% discount on The NCS, The NES, The NBS or CASOA if you:
 Have conducted any of these surveys in the past  Are an ICMA member
 Are an NLC member  Are an Association of Government Accountants member

Not sure if you’re eligible?

Contact Us

CANCELLATION POLICY

We will withhold an administrative fee of $700 from any refund for a cancellation before hours/costs are expended; once the project work has begun and money has been spent (hours or hard costs), we’re unable to make a refund.


How to Prepare Your Community for the Aging Population


Examining Public Opinion on Today's Safety Priorities_squad car from Pixabay CC0_Michelle Kobayashi from NRC_ICMA2018

Examining Public Opinion on Today's Safety Priorities

-By Michelle Kobayashi –

We know that U.S. Americans want their local governments to prioritize community safety first. What do residents think are the most important priorities for police and public officials?

National Research Center, Inc. (NRC) recently surveyed a representative, nationwide panel of U.S. residents to examine public opinion of local police services. With guidance from the Bureau of Justice Assistance (BJA) Executive Session on Police Leadership experts, NRC is developing The National Police Services Survey™ (The NPSS™).  This benchmarking assessment is designed to provide data needed to support a community-centric model of police leadership, and is slated to launch in the summer of 2019. In this presentation, NRC shares highlights from an analysis on this public safety study and The National Citizen Survey™ (The NCS™).

These slides were created by NRC for the 2018 International City/County Management Association (ICMA) Conference in Baltimore, MD.

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