Over the past 20 years, NRC has conducted more than 1,000 surveys of residents for local governments. Many of these surveys have been used extensively in performance measurement, council goal setting and strategic planning. NRC provides a range of consultative services, including survey research, meeting, workshop and town hall facilitation, qualitative approaches like focus groups and stakeholder interviews, as well as strategic planning to connect all of the pieces to ensure that organizations understand their results and can make the survey work for them. We work closely with ICMA’s Center for Management Strategies and train local government staff on the uses of survey research in performance management systems and for data-based decision making.