Resources
Articles
Many jurisdictions track their performance using standard performance measures to describe what they are doing: like numbers of employees per 1000 population; cost of fleet maintenance per vehicle; number of cleared Part 1 crimes, etc. But these same jurisdictions still face the bigger question, “How are we doing?” This short article offers a broader perspective about measuring performance and how resident opinion fits into the performance management picture.
Presentations
Creating Surveys to Measure Performance and Assess Needs, a workshop lead by Michelle Kobayashi, MSPH at the AEA National Conference in Orlando, Florida, November 2009.
Research Update
The Voices of Older Adults Need to be Part of Parks and Recreation Planning. Are you Listening? By Thomas I. Miller, Ph.D. and Michelle Kobayashi, MSPH in Parks & Recreation Magazine, August 2009.