News
NRC Presents at the ULI Colorado - TOD Best Practices Series
Tom Miller, far right, was one of two key note speakers at the ULI Colorado - TOD Best Practices Series: How TOD affects J-O-B: FasTracks and the workplace. Here he poses with other presenters and organizers at the November 19 event at The Curtis Hotel in downtown Denver. Tom presented “Who is TOD Business Survey Report: Benchmarking the Evolution of TOD in Metro Denver”. The full report can be found at http://www.drcog.org/index.cfm?page=WhoIsTOD90.
NRC Conducts Citywide Customer Survey for New York City
NRC recently completed the New York City Feedback Citywide Customer Survey, one of the largest citizen surveys every conducted in the United States. A total of 136,642 randomly selected New York City households representing all 59 Community Boards within the five Boroughs were invited to participate in the survey. The survey questionnaire asked residents for their opinions about important characteristics of the City and services provided by city government.
Starting in June 2008, each selected household was contacted four times. First, a prenotification announcement informing household members that they had been selected to participate in the survey was sent. This announcement contained a detachable postage-paid postcard that recipients could mail back to NRC to request to receive the survey in a foreign language -- Spanish, Russian, Simplified Chinese, or Traditional Chinese.
Recipients received a second contact approximately one week after mailing the prenotification announcement. Each household was mailed a survey containing a cover letter signed by Mayor Bloomberg and Public Advocate Gotbaum. The letter invited survey recipients to complete the paper survey and return it in an enclosed pre-paid envelope, or to complete the survey online, with a unique ID to allow them access to the survey. The other side of the cover letter provided information about the survey in Spanish, Russian, Simplified Chinese, or Traditional Chinese, including the Web address where the survey could be completed and a toll-free number which recipients could call to request a copy of the survey in their foreign language. The third contact consisted of a reminder letter and a second survey packet, which arrived one week after the first letter. The fourth and final contact was a reminder postcard sent one week after the second survey packet. Of the 135,171 households receiving a survey (1,471 of the surveys mailed could not be delivered because the housing unit was vacant), 24,339 completed the survey (22,193 by mail; and 2,146 via the Web), providing a response rate of 18%.
A copy of the report, and the associated appendices, can be found on the NYC website.
The New York Times reported the results
of the survey, and included interactive
maps of the results on their website.