Time to Rethink Performance Measurement

– By Thomas I Miller – Despite the contemporary erosion of facts, it’s impossible to run large organizations – private or public – without credible observations about what’s h...

Why Cities Should Survey Citizens

-NRC Q&A- Every mayor, city manager and council should intimately know what their communities need and want from them. After all, local governments work in service to their residents. But what is ...

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The Bumps for Local Government in Mexico

-By Tom Miller– Driving back to our condo after viewing the Patriot’s historic comeback at Super Bowl 51, I forgot where that last tope (pronounced toe-pay) was. A tope is a Mexican speed bump...

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Inspiring Your Next Big Win

-By Angelica Wedell– It’s amazing to see what local governments and other public sector organizations across the U.S. are doing with survey data.  Over the years, we’ve had a front row ...